Frequently Asked Questions

Is My Privacy Guaranteed at Family Survival Supply?
Absolutely! We take privacy very serious and here are a few ways we ensure to protect your privacy: * Discreet Billing: - we do not store credit card information on our web server after your order has been processed. * Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption, the highest standard allowed. On another note - You should never share your username or password with anyone. Privacy Guaranteed: - We will never give away your personal information to other individuals or businesses. We will never mail you any catalogs or brochures. We will not add your name, telephone number, email address or physical address to any marketing list. We do not distribute, sell, or rent your name or personal information to any third party, and will never do so without your permission. This includes any e-mail addresses or mailing addresses that you provide. When you place an order, your mailing address is only for shipping use only.
From time to time, we will send updates such as special offers, new arrivals. At any time, you may express your desire not to receive these mailings, either by sending us e-mail or following the remove instructions included in every mailing we send.

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How long will it take to receive my order?
All shipments go out during normal hours business days (excludes weekends and holidays) and should ship within 2-3 business days of purchase. Keep in mind that due to our use of multiple warehouses you may receive your order in more than one shipment.

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What forms of payment do you accept?
We accept Visa, Master Card, Discover & American Express through Paypal. You do NOT have to have a Paypal account. You can order securely 24 hours a day, 7 days a week, 365 days a year with our 256-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. Industry leading encryption hardware and software methods and security protocols to protect our customers information.

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What happens if I order an item that is on backorder?
Every effort is made to ensure that the inventory count is accurate in the system, but there will be times that an item is out of stock. Your order will ship as soon as the backordered item is back in stock. We will notify you by email when an item is on backorder. You can also login to your account to see if your order has been shipped out . Backordered items will be charged unless we receive notice of cancellation of that item. If we are unable to retrieve the backordered item then we will issue you a full refund or store credit.

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Can I cancel my order once I have made payment?
Since we deal in such a high volume of merchandise, all orders are moved through several chains which does not allow us to manually cancel orders once they have been placed in the system.

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